USPS lists the steps here. For other issues or more information, you can e-mail the Postal Service’s Customer Care Center at USPS® Customer Service or call 1-800-ASK-USPS (1-800-275-8777). When do you contact us? When you suspect your mail has been stolen or are aware of postal employees or contractors committing waste, fraud, or misconduct ...Create a USPS.com(registered trademark symbol) account to print shipping labels, request a Carrier Pickup, buy stamps, shop, plus much more.The USPS may locate the package or discover that it was lost or damaged. In either case, the responsibility shifts from the sender to the carrier. If this happens, the sender should file an insurance claim and request compensation from the carrier. Note that USPS won’t pay for an item more than its actual value.

Welcome to USPS.com. Track packages, pay and print postage with Click-N-Ship, schedule free package pickups, look up ZIP Codes, calculate postage prices, and find everything you need for sending mail and shipping packages.Most third-party shipping insurance companies won’t file a claim for a missing international package until 40 days after the shipping date. If you believe that USPS lost your package after waiting 7 days or more, you can file a missing mail search request and potentially file an insurance claim.

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